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This Return Policy explains the terms and conditions governing returns, refunds, and cancellations for services provided by Lifeyoungclean ("we," "our," or "us"). Please read this policy carefully before booking our curtain hanging and home textile styling services.
You may cancel your scheduled service booking at any time before we begin work. Cancellation requests must be made in writing via email or phone. The following terms apply:
We reserve the right to cancel or reschedule services due to circumstances beyond our control, including but not limited to:
If we cancel your service, we will provide a full refund of any amounts paid or reschedule your service at your convenience, at no additional cost.
If you wish to modify your service booking, please contact us as soon as possible. We will accommodate reasonable change requests subject to availability and may charge additional fees if the modifications require additional time or materials.
If you request additional services during the installation or consultation, we will provide a quote for the additional work before proceeding. You may accept or decline the additional services, but you will be charged for any work already completed.
We stand behind the quality of our workmanship. If you are not satisfied with the installation or styling work performed, please contact us within 7 days of service completion. We will inspect the work and address any issues at no additional cost, provided that:
If you notice any cosmetic defects in our work within 7 days of service completion, please notify us immediately. We will inspect and rectify any defects that are due to our installation or workmanship at no charge.
Custom-made curtains, textiles, or other products made to your specific measurements and specifications are not eligible for return or refund unless there is a manufacturing defect or error on our part. Custom products are specifically created for your space and cannot be resold to other customers.
Ready-made products purchased through us may be returned within 14 days of purchase, provided that:
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
If you receive a defective product, please contact us immediately. We will arrange for inspection and replacement or refund at our discretion. Defective products must be reported within 7 days of receipt to be eligible for return or replacement.
Refunds will be processed according to the terms outlined in this policy. Eligible refunds will be processed to the original payment method within 10-14 business days of approval.
The refund amount will be calculated as follows:
The following items and costs are non-refundable:
We provide a 12-month warranty on installation workmanship against defects arising from improper installation. This warranty covers:
This warranty does not cover:
Products purchased through us may be covered by manufacturer warranties. We will provide warranty information for products we supply and assist with warranty claims when possible. Manufacturer warranty terms vary by product and manufacturer.
If you have a dispute regarding a return, refund, or service issue, please contact us to discuss the matter. We are committed to resolving disputes fairly and will work with you to find a satisfactory solution.
If we are unable to resolve a dispute directly, you may:
Nothing in this Return Policy limits your rights under the Australian Consumer Law. If our services or products fail to meet a consumer guarantee, you are entitled to remedies including repair, replacement, or refund, depending on the circumstances.
Consumer guarantees under Australian Consumer Law apply regardless of any warranties we provide and cannot be excluded, restricted, or modified by this policy.
If you wish to modify work after it has been completed, such as changing curtain positions, adjusting styling, or making alterations, such requests will be treated as new service bookings and will be charged accordingly. We will provide a quote before undertaking any modification work.
If you have any questions about returns, refunds, or this Return Policy, please contact us:
Lifeyoungclean
Unit 20/1 Network Dr
Truganina VIC 3029
Australia
Phone: +61403525434
Email: info@lifeyoungclean.world
For return or refund requests, please include your booking reference number, date of service, and a detailed description of your request. We aim to respond to all inquiries within 2 business days.